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Office 365 subscription

Hi All - So i have had office 365 added from the app store but when i try to log in to active my subscription i am told that i do not have an active subscription. I have tried restore purchase etc but have not had anyluck. I think i may need to clean up the email address that i use but i am not sure how to do this correctly. Any help would be appreciated.

MacBook Air 13″, macOS 10.15

Posted on Aug 25, 2020 3:21 PM

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Question marked as Top-ranking reply

Posted on Aug 25, 2020 5:53 PM

Contact Microsoft for support.


Microsoft Support




Microsoft Office 365 Communities




Microsoft Office 365 Support

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Office 365 subscription

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