You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

rukshan73 Author

Level 1

10 points

can't transfer or copy videos from phone to pc

i cant copy vedio files from my iphone 8 to windows 10 laptop, when every i connect it lets few like two files to be copied then it prompt that the device attached not functing. i have done all i know and changed the cable, now new one, i can copy photos but no videos, i can open the phone folder and can copy those files but when i try to open it says file type HEIC is missing. i can even backup and do all but can't transfer videos.

iPhone 8, iOS 13

Posted on Aug 27, 2020 10:39 AM

Top-ranking reply

sberman

Level 10

267,447 points

Posted on Aug 27, 2020 10:43 AM

Using HEIF or HEVC media on Apple devices - Apple Support

View in context

can't transfer or copy videos from phone to pc

Similar questions