Money deduction

Question

Level 1

4 points

It has been deducted Two time from my account once I put my visa details in my apple account because of ITunes while I’m unsubscribed in ITunes!!

Credit Card Purchase

Card No XXXX1869

AED 54.99

APPLE.COM/BILL ITUNES.COM IE

30/08/20 22:56

Available Balance AED 166723.51

Get up to 10% cashback at global online stores with FAB Shop Smart. Visit www.shopsmart.ae

Credit Card Purchase

Card No XXXX1869

AED 10.99

APPLE.COM/BILL www.apple.com IE

30/08/20 22:57

Available Balance AED 166712.52

Get up to 10% cashback at global online stores with FAB Shop Smart. Visit www.shopsmart.ae

Posted on Aug 30, 2020 12:21 PM

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Answer 1

Top-ranking reply

Level 8

39,487 points

Make sure you have stopped all subscriptions here:

Check your own purchase history here:

If you can't find the charges on your own account follow the steps in this article:

If you still can't find out what made the charges,

Contact apple by the link in that article.

or:

When you find the charges you can request a refund by following the steps in this guide if you wish

You are not guaranteed a refund tough.

This is an automated prosess, if you wish to explain your situation in depth to a person you can:

Good luck!

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