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Macbook Pro Won't Charge

My MacBook Pro won't charge. I've purchased a new adapter, but it still won't charge on any of of the USB C ports. I can plug other things into those ports and they work, but not the charger. Help!


MacBook Pro 15-inch, 2019

MacBook Pro 15”, macOS 10.15

Posted on Sep 1, 2020 8:07 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 1, 2020 8:33 PM

It's possible that the battery has died or the internal power module on the motherboard has died. These are hardware problems.


Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  3. Primary support help at Contact Support.
  4. To contact product and tech support: Contacting Apple for support and service including international calling numbers.


About the Standard Warranty:


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


3 replies
Question marked as Top-ranking reply

Sep 1, 2020 8:33 PM in response to Crimson_Diva

It's possible that the battery has died or the internal power module on the motherboard has died. These are hardware problems.


Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  3. Primary support help at Contact Support.
  4. To contact product and tech support: Contacting Apple for support and service including international calling numbers.


About the Standard Warranty:


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


Macbook Pro Won't Charge

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