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I have an issue whereby the sound icon greys out and plays no audio after my screen has either fallen asleep or the laptop is closed without shutting down. When switching the laptop off and back on, the sound works again until the screen goes into standby once more. Any solutions?
MacBook Air 13″, macOS 10.15
The guidelines from Apple for general internal speaker issue troubleshooting don't seem to offer much in terms of the problem you describe, but they're surely worth pursuing. And it seems like you've done a good job isolating the trigger, i.e., when the system falls asleep or goes into standby, it doesn't fully wake. There are a couple of things to try. One would be to reset the NVRAM, as suggested by the Apple Community Specialist chuck_3rd in this thread on a similar topic. Another thing to try is to reset the SMC, which the NVRAM Apple Support article mentions.
Lastly, you might also also consider seeing if the problem recurs with speakers other than the internal ones, such when Bluetooth speakers are connected or headphones are connected via the 3.5 mm jack. If you do end up having to contact Apple Support, the foregoing steps could provide useful diagnostic information to whomever assists you.
Good luck!
JDee
The guidelines from Apple for general internal speaker issue troubleshooting don't seem to offer much in terms of the problem you describe, but they're surely worth pursuing. And it seems like you've done a good job isolating the trigger, i.e., when the system falls asleep or goes into standby, it doesn't fully wake. There are a couple of things to try. One would be to reset the NVRAM, as suggested by the Apple Community Specialist chuck_3rd in this thread on a similar topic. Another thing to try is to reset the SMC, which the NVRAM Apple Support article mentions.
Lastly, you might also also consider seeing if the problem recurs with speakers other than the internal ones, such when Bluetooth speakers are connected or headphones are connected via the 3.5 mm jack. If you do end up having to contact Apple Support, the foregoing steps could provide useful diagnostic information to whomever assists you.
Good luck!
JDee
MacBook Air Sound problem
