You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Ladyhammer
Ladyhammer Author
User level: Level 1
8 points

Sync option greyed out for older iPod

I have an older iPod (Model MB245C, Version 1.1.3 PC). I am using a PC with Windows 10, iTunes version 12.10.8.5. The iPod does show up in iTunes in Devices, and I can see the song list on the iPod. However, I cannot sync the iPod. When I choose "File, Devices", the Sync option is greyed out. If I just click on the device name, the screen just changes to the "Recently Added" screen. The Summary screen for the iPod itself doesn't even appear. I still want to use this iPod. Please do not tell me to reboot my computer, lol.

Posted on Sep 4, 2020 1:36 PM

Reply
Question marked as Top-ranking reply
User profile for user: Ladyhammer
Ladyhammer Author
User level: Level 1
8 points

Posted on Sep 8, 2020 1:03 PM

No, the Summary page does not come up. The only function I can perform from the icon is to disconnect the device.


That said, I stumbled upon a work-around. I have an old laptop running Windows Vista with an old version of iTunes. Upon opening iTunes an option appeared to upgrade the iTunes software and I chose “no”. The older version of iTunes works just fine with the Nano, I was able to sync it & reload music with no issues.

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: Ladyhammer
Ladyhammer Author
User level: Level 1
8 points

Sep 8, 2020 1:03 PM in response to turingtest2

No, the Summary page does not come up. The only function I can perform from the icon is to disconnect the device.


That said, I stumbled upon a work-around. I have an old laptop running Windows Vista with an old version of iTunes. Upon opening iTunes an option appeared to upgrade the iTunes software and I chose “no”. The older version of iTunes works just fine with the Nano, I was able to sync it & reload music with no issues.

Reply

Sync option greyed out for older iPod

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up