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Refund my unwished payment

Dear team,


on Sept 4th i was twice billed for MO Excel yearly subscription.

Why it is happened from Apple side? I was billed to pay from Microsoft account too.


Would you be so kind to refund me, because you billed me for yearly *12 mnths payment.

I didnt request that, I was subscriting for MONTHLY payment only.


kind regrds.


[Personal Information Edited by Moderator]

MacBook Pro 13″, macOS 10.15

Posted on Sep 6, 2020 8:03 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 6, 2020 8:23 AM

You can request a refund by following the steps in this guide:

Request a refund for apps or content that you bought from Apple - Apple Support


You are not guaranteed a refund tough.


This is an automated prosess, if you wish to explain your situation in depth to a person you can:

Contact Apple for support and service - Apple Support


Also see this:

How long refunds from the App Store or other Apple services take - Apple Support


Good luck!

1 reply
Question marked as Top-ranking reply

Sep 6, 2020 8:23 AM in response to madina636

You can request a refund by following the steps in this guide:

Request a refund for apps or content that you bought from Apple - Apple Support


You are not guaranteed a refund tough.


This is an automated prosess, if you wish to explain your situation in depth to a person you can:

Contact Apple for support and service - Apple Support


Also see this:

How long refunds from the App Store or other Apple services take - Apple Support


Good luck!

Refund my unwished payment

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