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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I haven’t got any colour filters selected, it’s not on greyscale but the screen is black and white. I’ve tried a restart and it hasn’t made any difference. I’ve taken a photo and emailed it to myself and checking it on the pc, the photo is in colour, so it is seeing colour. The phone is 1 month out of service warranty!
iPhone XR
Hello Headfairy,
Thanks for using the Apple Support Communities! We understand that your iPhone is in grayscale, but you have checked several settings already. Let’s take a look and see what we can do. We're happy to help!
Let's take a look at one more setting to see if that setting is causing your device to appear in grayscale. Please open "Settings" > "Accessibility" > "Zoom" > "Zoom Filter" > make sure "None" is selected.
Have a great day!
Hello Headfairy,
Thanks for using the Apple Support Communities! We understand that your iPhone is in grayscale, but you have checked several settings already. Let’s take a look and see what we can do. We're happy to help!
Let's take a look at one more setting to see if that setting is causing your device to appear in grayscale. Please open "Settings" > "Accessibility" > "Zoom" > "Zoom Filter" > make sure "None" is selected.
Have a great day!
Oh that’s fantastic! Thanks so much. I can’t believe the support team on chat didn’t suggest that!
iPhone XR screen is black and white
