You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

9 points

Disk Utility shows only Apple disk image Media

I have a flashing question mark problem with my MacBook Pro as well documented here: https://support.apple.com/en-us/HT204323

On Step 3 in the instructions above, I run into a problem. While in macOS recovery's Disk Utility I only see Disk Images, not Internal Drives:

I have several questions:

Based on the instructions for Disk Utility's Disk Repair (https://support.apple.com/en-us/HT210898) am I supposed to see Internal Drives as well?
Am I supposed to run Disk Repair on the Disk Images?
Could I just reinstall macOS?

MacBook Pro 13″, macOS 10.15

Posted on Sep 7, 2020 4:23 PM

Top-ranking reply

Level 10

361,855 points

Posted on Sep 7, 2020 8:28 PM

You have no mounted drive which usually means it has died and needs replacing.

View in context

Similar questions