Calendar crashes, Mail crashes

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Calendar crashes, Mail crashes

I don't understand. I am so frustrated with these two programs. Last time this happened I had to do a clean instal to make it go away.

This just started. Calendar crashed for no apparent reason. See Error Log. In addition when I delete email from the iCloud MAIL account, mail crashes. If I log on not the MAIL account from the web and delete messages, Mail crashes simultaneously on my computer, and on the web. I wish apple would make it easier to troubleshoot these issue. Not sure where to go from here. I have 2 other mail accounts from different servers that work as long as the iCloud account is inactive.

Calendar crash error log.

MacBook Pro 15″, macOS 10.13

Posted on Sep 8, 2020 10:26 AM

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Answer 1

Goodblood Author

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Sep 11, 2020 10:17 AM in response to Goodblood

I have the same accounts on my iPhone and they don't crash when I delete or navigate in Mail. I lied.. I just deleted the mail in the trash on my iPhone and the Mail instance on my computer just crashed! BUT did not crash on the iPhone.

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Answer 2

BDAqua

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245,489 points

Sep 8, 2020 6:36 PM in response to Goodblood

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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Answer 3

Goodblood Author

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Sep 9, 2020 7:48 AM in response to BDAqua

1) Yes, I can repeat the event id Safe Mode.

2) It does not occurr if I inactivate my iCloud account.

3) have not tried to creat a new user account.

I find it odd that if I erase emails by going to ICloud>Mail>Delete mail, Mail crashes both in iCloud and simultaneously on my computer.

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Answer 4

BDAqua

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245,489 points

Sep 9, 2020 7:54 AM in response to Goodblood

Very strange, on that last comment of yours Quit Mail, in iCloud Webmail delete some, what happens?

Then open Mail on the Mac, what happens?

If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.

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Answer 5

Goodblood Author

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Sep 9, 2020 7:55 AM in response to Goodblood

In addition, I have two other accounts that I manage on Mail, The other two are Exchange accounts and nothing happens when I delete messages from those files. Only when I delete messages from the Mac account.

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Answer 6

Goodblood Author

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Sep 10, 2020 3:07 PM in response to Goodblood

Rebuilt the iCloud account and the Exchange account just to be safe. Still crashes. "Terminating app due to uncaught exception 'NSRangeException', reason: '*** -[__NSArrayM objectAtIndexedSubscript:]: index 9223372036854775807 beyond bounds [0 .. 35]'

terminating with uncaught exception of type NSException

abort() called".

I found this in the crash report. Does this suggest a corrupt email message? I have noted this type of message on other Mail Crash discussions.

It is a cold day indeed when Windows becomes more reliable than Apple.

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Answer 7

Goodblood Author

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Sep 10, 2020 4:15 PM in response to Goodblood

Regarding your first question from 9/9/2020 post. . If I log into iCloud and access Mail, and I have Mail open on my lap top and I delete a message from the iCloud instance of Mail, both iCloud mail and laptop Mail crash simultaneously.

Regarding the second question, after the crash I can restart Mail in both instances, eg on the laptop and or in iCloud. Weird huh?

I am heavily reliant on my laptop for work so in order to keep up with work, I cannot take too much time to do tests during the day.

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Answer 8

BDAqua

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245,489 points

Sep 10, 2020 5:09 PM in response to Goodblood

On the problem account, Mail>Preferences>Accounts>account>Mailbox Behaviors, what path is Trash Mailbox set to?

Have had trouble trying to post to your topic...

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Answer 9

Goodblood Author

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Sep 11, 2020 9:13 AM in response to BDAqua

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Answer 10

Goodblood Author

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Sep 10, 2020 3:14 PM in response to Goodblood

This is exhausting :o)

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Answer 11

Goodblood Author

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Sep 11, 2020 7:02 AM in response to BDAqua

Changed from monthly to immediately to see if it makes a difference. So far the answer is no, but I am giving the change time to make its way through the "system".

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