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How to do unlock iCloud in this phone

PlPlease help me

iPhone 6s, iOS 13

Posted on Sep 9, 2020 1:08 AM

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2 replies

Sep 9, 2020 1:12 AM in response to junaidpk

Marking your own post as 'Solved' is liable to lead people to think there's no need to answer you.


Does your screen look something like this (with the ID hint being not yours)? -



Did you buy the device second-hand (used)? If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.


If on the other hand you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. See also If you forgot your Apple ID - Apple Support


Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.


How to do unlock iCloud in this phone

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