You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Is it normal for a brand new macbook pro to heat up and have extremely loud fan noise? literally setting it up out of the box

Is it normal for a brand new macbook pro to heat up and have extremely loud fan noise? literally setting it up out of the box and the heat is insane

Posted on Sep 9, 2020 12:36 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 9, 2020 1:24 PM

Only if you have blocked the vent on the rear of the computer. Be sure there isn't a clear covering that needs to be removed. You should also remove the protective covering on the display and the foam pad that was on the keypad.


If the problem persists, then return the machine along with all packaging and your dated receipt and ask for a replacement. You have 14-days from the date of purchase in which to return it to the store or to contact Apple and arrange a product return.


Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  3. Primary support help at Contact Support.
  4. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  5. Product  Service  and  Repair  information.
  6. Apple  Service  Programs.


1 reply
Question marked as Top-ranking reply

Sep 9, 2020 1:24 PM in response to Sarajar86

Only if you have blocked the vent on the rear of the computer. Be sure there isn't a clear covering that needs to be removed. You should also remove the protective covering on the display and the foam pad that was on the keypad.


If the problem persists, then return the machine along with all packaging and your dated receipt and ask for a replacement. You have 14-days from the date of purchase in which to return it to the store or to contact Apple and arrange a product return.


Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  3. Primary support help at Contact Support.
  4. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  5. Product  Service  and  Repair  information.
  6. Apple  Service  Programs.


Is it normal for a brand new macbook pro to heat up and have extremely loud fan noise? literally setting it up out of the box

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.