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User profile for user: janakor
janakor Author
User level: Level 1
4 points

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24.08

my account was charged for Apple Music

but I don’t have a subscription for this

iPhone 11, iOS 13

Posted on Sep 14, 2020 6:45 AM

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User profile for user: mattia245
mattia245
User level: Level 4
996 points

Posted on Sep 14, 2020 6:59 AM

Hi,

Is your screenshot taken by your credit card account balance? If yes, try to verify on the ITunes Store...


Have you just verified through these recommendations:

  • Find out whether the charge was for a recent purchase or group of purchases
  • Find out if the charge was for a subscription that was renewed
  • Check whether a family member has made a purchase
  • Check whether you’ve bought something using another Apple ID


If it is confirmed that it is an undue charge I think you could contact Apple Support.


--- > https://support.apple.com/en-gb/HT201382


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User profile for user: mattia245
mattia245
User level: Level 4
996 points

Sep 14, 2020 6:59 AM in response to janakor

Hi,

Is your screenshot taken by your credit card account balance? If yes, try to verify on the ITunes Store...


Have you just verified through these recommendations:

  • Find out whether the charge was for a recent purchase or group of purchases
  • Find out if the charge was for a subscription that was renewed
  • Check whether a family member has made a purchase
  • Check whether you’ve bought something using another Apple ID


If it is confirmed that it is an undue charge I think you could contact Apple Support.


--- > https://support.apple.com/en-gb/HT201382


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