wireless connectivity issue

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Level 1

8 points

wireless connectivity issue

i have a problem with my network setting whem i want to connect to wifi it shows that unable to join move closer and even the network of sim is poor

Posted on Sep 14, 2020 8:44 AM

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Answer 1

Top-ranking reply

jeremy_v

Community Specialist

Sep 15, 2020 8:57 AM in response to maram227

Hi maram227,

We see you're having some network issues with your iPhone. To clarify, does this only happen with one particular network or any network you attempt to join? Does restarting the device help? is your iPhone up-to-date?

We look forward to hearing back from you.

Take care.

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Answer 2

maram227 Author

Level 1

8 points

Sep 16, 2020 8:39 PM in response to jeremy_v

This issue is happening with all networks I tried to connect with it and even the cellular data connection is low , I tried to reset my phone update it to iOS 14 and recover it using iTunes and the problem remains the same

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Answer 3

chris_g1

Community Specialist

Sep 17, 2020 5:28 AM in response to maram227

Thanks for following up, maram227.

When you restored your device did you try setting it up as a new device or restore from a backup? If you restored it as new and you're still running into the same issue, we'd recommend reaching out for hardware support here: Get Support

Have a good rest of your day.

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Answer 4

maram227 Author

Level 1

8 points

Sep 24, 2020 12:07 AM in response to chris_g1

I restored it as a new device and it still remain the same and I need ur support I’m in Egypt and my phone model is MQ8F2LL/A where should I fix it

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wireless connectivity issue

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