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what do I do when my purchase can't be completed?

I couldn't add money to my apple ID balance. it says to contact the iTunes Store Support to complete this transaction. what should I do?

iPhone 6, iOS 12

Posted on Sep 14, 2020 6:42 PM

Reply
2 replies

Sep 14, 2020 7:54 PM in response to 快人

快人 Said:

"what do I do when my purchase can't be completed? I couldn't add money to my apple ID balance. it says to contact the iTunes Store Support to complete this transaction. what should I do?"

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This done for Security & Privacy Purposes.

What happens when you play an item in iTunes? Does it play? Your account may be locked.

Contact Apple Support:

Have you contact Apple Support? If not, please do.


Perhaps your account has been locked?

Open iTunes, and see if you are able to play something. If so, that would be another reason to contact Apple Support.

Possible Reasons Why Apple Accounts Get Locked:

  • Too many unsuccessful login attempts
  • VPN (Virtual Private Network) usage
  • Consistent transactions
  • Session Times Out
  • Disobeying Terms & Conditions


So, Contact Apple Support:

They will likely know what is going on, and will run you through the fix.

Apple Phone Support:

what do I do when my purchase can't be completed?

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