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iphone not updating

I can see that the iphone is asking for updates, but when I go to settings to to update its not responding.

Beacuse of that the phone is not working properly.

Posted on Sep 19, 2020 11:17 PM

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Question marked as Top-ranking reply

Posted on Sep 19, 2020 11:19 PM

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version-


  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 3 GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • If you have the iOS 13 beta on your iPhone then you must delete the beta profile and restart your phone
  • If you are not planning for it to update automatically you should turn this option off, as it will only update when the phone is plugged in, connected to Wi-Fi and locked
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

1 reply
Question marked as Top-ranking reply

Sep 19, 2020 11:19 PM in response to vanitha257

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version-


  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 3 GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • If you have the iOS 13 beta on your iPhone then you must delete the beta profile and restart your phone
  • If you are not planning for it to update automatically you should turn this option off, as it will only update when the phone is plugged in, connected to Wi-Fi and locked
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

iphone not updating

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