You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How do I report a unauthorized charge

October 3rd I got a app store charge for $8.49 for Garena Free Fire: Spooky Night, Monthly Membership. I did not authorize this charge. Is it valid or phishing?


[Personal Information Edited by Moderator]

iPhone 11 Pro, iOS 13

Posted on Oct 3, 2020 3:46 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 3, 2020 4:26 PM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support


1 reply
Question marked as Top-ranking reply

Oct 3, 2020 4:26 PM in response to croisant

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support


How do I report a unauthorized charge

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.