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homepod wont play music when asked

can any one help, my homepod wont play music when asked , it keeps saying check your account /home app on your iphone. I have but i cant work it out.

Posted on Oct 13, 2020 7:16 AM

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Question marked as Top-ranking reply

Posted on Oct 15, 2020 10:02 AM

See If HomePod isn't responding - Apple Support.


tt2

2 replies

Oct 15, 2020 11:29 AM in response to liz1112liz

Homepod takes the access information from your iPhone while you are settings it up.

Obviously, the username/password for yr Apple Music account that are stored on Homepod are not correct, for whatever reason.


You need to reset all settings of your Homepod and get it up and running again.

1- Turn it off (take off the plug) for 7 seconds or more.

2- Turn it on and within 1 or 2 seconds, place your finger on the top middle of the HomePod and keep your finger for sometime until the top lights RED.

3- This is when HomePod asks you to get the iPhone close so it can get the settings from your iPhone.

homepod wont play music when asked

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