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how to remove activation lock

screen on my ipad mini shows activation lock. original email used to set-up this ipad was hacked and cancelled by yahoo. unable to access ipad

iPad mini, iOS 9

Posted on Oct 20, 2020 6:25 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 20, 2020 6:37 AM

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


After you have recovered access to your AppleID account, given that you’ve changed your email address (that identifies your AppleID account), you’ll need to update your AppleID to reflect your primary email address. Here are the processes to make this change - and, critically, the steps that you need to follow having made changes to your AppleID account:

Change your Apple ID - Apple Support

Change your Apple ID password – Apple Support

What to do after you change your Apple ID or password - Apple Support


Hopefully this information helpfully resolves access to both your AppleID account and your iPad.


2 replies
Question marked as Top-ranking reply

Oct 20, 2020 6:37 AM in response to millssan

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


After you have recovered access to your AppleID account, given that you’ve changed your email address (that identifies your AppleID account), you’ll need to update your AppleID to reflect your primary email address. Here are the processes to make this change - and, critically, the steps that you need to follow having made changes to your AppleID account:

Change your Apple ID - Apple Support

Change your Apple ID password – Apple Support

What to do after you change your Apple ID or password - Apple Support


Hopefully this information helpfully resolves access to both your AppleID account and your iPad.


how to remove activation lock

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