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Zenitra Author

Level 1

4 points

My iphone11 suddenly went black and will not force restart

Any suggestions?

iPhone 11, iOS 13

Posted on Oct 22, 2020 6:16 PM

Top-ranking reply

Axel Foley

Level 10

149,592 points

Posted on Oct 22, 2020 6:24 PM

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help - Your iPhone 11 may be less than one year old and may therefore be covered by the Apple 1YR Limited Warranty (US) so have it examined at the Apple Store or at an authorized service center and take advantage of it. If the stores are closed then please contact ➔ Apple Support

Axel F.

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My iphone11 suddenly went black and will not force restart

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