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Black Screen/No screen activity

My MacBook turns on and the keyboard is lit, but this screen is black. The Apple logo on the back of the screen is not lit and I’ve tried to boot from recovery mode but the screen is still black. It was literally working fine last night.

Posted on Oct 24, 2020 10:56 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 24, 2020 10:58 AM

Sounds like a hardware problem. Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. To arrange a return, repair, or replacement: Returns  &  Refunds  -  Apple  Store  (U.S.,) and Mac Repair.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  6. Product  Service  and  Repair  information.
  7. Apple  Service  Programs.


3 replies
Question marked as Top-ranking reply

Oct 24, 2020 10:58 AM in response to jabari160

Sounds like a hardware problem. Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. To arrange a return, repair, or replacement: Returns  &  Refunds  -  Apple  Store  (U.S.,) and Mac Repair.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  6. Product  Service  and  Repair  information.
  7. Apple  Service  Programs.


Oct 25, 2020 11:36 PM in response to jabari160

I had the same issue recently with my MacBook Air. Took it to the service centre, where I got to know about the hefty amount I need to pay because my warranty had expired in June. Anyway, he told me that he has seen many cases like this and asked me to register my complaint with Apple. I'm hoping they start a repair program for MacBook Air retina display, as there is an ongoing MacBook Pro display repair program with people facing the same issue

Black Screen/No screen activity

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