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User profile for user: maruf75
maruf75 Author
User level: Level 1
8 points

Freezes - MacBook Pro 2020 10th Gen i5 Ram16gb HDD512

MacBook Pro 2020 10th Gen i5 Ram16gb HDD512

bought it 3 days back. Updated Catalina.

randomly freezes for few seconds while browsing internet or youtube via safari

freezes using / launching apps

  • not using google chrome
  • not using any third party softwares or links
  • used command r and restart Catalina reinstall
  • used Disk utility first aid

still freezes while watching YouTube or launching apps

bought it brand new 3 days n such problem!!! What could be done?

Posted on Oct 31, 2020 7:14 AM

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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
188,328 points

Posted on Oct 31, 2020 7:18 AM

maruf75 wrote:

• MacBook Pro 2020 10th Gen i5 Ram16gb HDD512
bought it 3 days back. Updated Catalina.
randomly freezes for few seconds while browsing internet or youtube via safari
freezes using / launching apps
not using google chrome
• not using any third party softwares or links
• used command r and restart Catalina reinstall
• used Disk utility first aid
still freezes while watching YouTube or launching apps
bought it brand new 3 days n such problem!!! What could be done?



You have 14 days to return it for a full refund or exchange it for one that works out of the box trouble free.


Call Customer Support (800) MY–APPLE (800–692–7753)


or call AppleCare Support at 1-800-APLCARE (800-275-2273)

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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
188,328 points

Oct 31, 2020 7:18 AM in response to maruf75

maruf75 wrote:

• MacBook Pro 2020 10th Gen i5 Ram16gb HDD512
bought it 3 days back. Updated Catalina.
randomly freezes for few seconds while browsing internet or youtube via safari
freezes using / launching apps
not using google chrome
• not using any third party softwares or links
• used command r and restart Catalina reinstall
• used Disk utility first aid
still freezes while watching YouTube or launching apps
bought it brand new 3 days n such problem!!! What could be done?



You have 14 days to return it for a full refund or exchange it for one that works out of the box trouble free.


Call Customer Support (800) MY–APPLE (800–692–7753)


or call AppleCare Support at 1-800-APLCARE (800-275-2273)

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User profile for user: maruf75
maruf75 Author
User level: Level 1
8 points

Nov 6, 2020 1:07 AM in response to leroydouglas

I returned my laptop n the iStock store sending me that old laptop back saying they fixed the problem. It was a software problem and they fixed it. They are sending that defected MacBook Pro back to me.

they claimed apple will not refund or replace newly purchased / defected MacBook Pro

it was a software problem and they fixed it

all files attached earlier:

so apple authorised seller iStock bd sold me a a software defected MacBook Pro that could not even use for a day ... got fixed n being returned to me?

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Freezes - MacBook Pro 2020 10th Gen i5 Ram16gb HDD512

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