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Level 1

4 points

screen not working visually

Ipad air2 is locked in on position, how do I power off?

Posted on Nov 2, 2020 8:46 AM

Top-ranking reply

Level 10

208,596 points

Posted on Nov 2, 2020 8:54 AM

Try a "forced" restart of your iPad, using these instructions:

iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts.
iPad models with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo.

If the issue persists, contact Apple Support using this link:--> Get Support

Regards

Giulio

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