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User profile for user: aurelienao
aurelienao Author
User level: Level 1
4 points

My MacBook Air won't turn on

I was working on my macbook air when it was plugged in, and it suddenly shut down. Now, I can't restart it. I've tried multiple combinations for restart such as "Command + Option + R + P + Start Button" or "Control + Option + Shift + Start Button" but none of them are working. I even tried to hold the Start Button for 10s. with my MacBook unplugged then I replugged it after those 10s. while maintaining the hold of the Start Button, but the issue remains the same. Now I don't have any other options and my MacBook will still not turn on. Any advice from the community here would be appreciated. Thank you!

Posted on Nov 2, 2020 5:47 PM

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User profile for user: Kappy
Kappy
User level: Level 10
361,831 points

Posted on Nov 2, 2020 6:28 PM

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. To arrange a return, repair, or replacement: Returns  &  Refunds  -  Apple  Store  (U.S.,) and Mac Repair.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  6. Product  Service  and  Repair  information.
  7. Apple  Service  Programs.


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Question marked as Top-ranking reply
User profile for user: Kappy
Kappy
User level: Level 10
361,831 points

Nov 2, 2020 6:28 PM in response to aurelienao

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. To arrange a return, repair, or replacement: Returns  &  Refunds  -  Apple  Store  (U.S.,) and Mac Repair.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  6. Product  Service  and  Repair  information.
  7. Apple  Service  Programs.


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My MacBook Air won't turn on

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