Sync between Mail and office654 account on both Mac and Iphone problems

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Level 1

8 points

Sync between Mail and office654 account on both Mac and Iphone problems

On my Mac I use Mail to manage all my e-mails (3). with my office365 account, I lost the sync, with the folder I created to store all my e-mail per subject for exemple... they do not get sync to show exactly what they contain on my MAC... seems that the info also not showing on the web access of Office 365...

My way of working is always been to move my completed mail to a folder. then I can get them later to reply or get the info int here. it used to work from all my hardware...

I've tried a lot of different ''fix'' to try to repair or re-sync the mail registry but nothing worked

What Am I missing?

Thanks

Posted on Nov 11, 2020 7:20 AM

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Answer 1

CarlAVII

Community Specialist

Nov 17, 2020 7:20 PM in response to hhebert

Hello hhebert,

We understand you are having an issue with syncing your email account with Apple Mail and we're happy to help. First, is the issue occurring with all folders for that account? Are you able to receive the emails to that account? Are you getting a specific error message?

Have a great day!

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Answer 2

bailier

Community Specialist

Nov 18, 2020 12:09 PM in response to hhebert

hhebert,

We’re glad to hear the issue has been resolved for you. Before we part ways, we want to make sure we have addressed all your concerns. Let us know if we can be of any additional assistance.

Enjoy your day!

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Answer 3

hhebert Author

Level 1

8 points

Nov 18, 2020 3:09 AM in response to CarlAVII

hello,

the problem was with one account only.

I followed an other blog info I found and deleted all the mail registry.

then mail rebuild is registry.

seems to resolved the problem.

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Sync between Mail and office654 account on both Mac and Iphone problems

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