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this ipad cane from an estate where the previous owner is deceased and cannot remove the device from their accounte

erasing ipad that came from an estate where the original user is deceased. how do i reset?

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell

Posted on Nov 15, 2020 12:13 PM

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Question marked as Top-ranking reply

Posted on Nov 15, 2020 3:57 PM

I presume you have encountered an Activation Lock?


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.

1 reply
Question marked as Top-ranking reply

Nov 15, 2020 3:57 PM in response to rmh1997

I presume you have encountered an Activation Lock?


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.

this ipad cane from an estate where the previous owner is deceased and cannot remove the device from their accounte

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