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ITunes will not recognize phone

My iPhone 12 Pro will not show up in iTunes. I have followed all the steps pertaining to this issue short of uninstalling and reinstalling iTunes. I'm running iTunes 12.8.2.3 on a Mac Pro OS High Sierra 10.13.6.

iPhone 12 Pro, iOS 14

Posted on Nov 16, 2020 5:34 PM

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Question marked as Top-ranking reply

Posted on Jan 9, 2021 7:03 PM

For iOS 14 you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

12 replies
Question marked as Top-ranking reply

Jan 9, 2021 7:03 PM in response to upbeatguy

For iOS 14 you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

Nov 27, 2020 4:17 AM in response to marknor

I was so frustrated with this yesterday....I download the newer MaxOS and restarted both phone and iMac. I tried everything for hours! If you have an iMac and this is the first time your connecting to sync, the iPhone shows up in FINDER under Locations. Click the iPhone there and you'll have to trust the device. Then open the phone and you have to trust the computer. Wallaaa...iPhone 12 now in Music (the old iTunes)!

ITunes will not recognize phone

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