You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't open or update Keynote

I can't open or update Keynote, Pages and Number

Can Somebody help?

Thank you in advance


iMac 27″, macOS 10.15

Posted on Nov 18, 2020 2:01 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 18, 2020 2:43 AM

same issue here. i am getting the following error


Process: Keynote [6620]

Path: /Applications/Keynote.app/Contents/MacOS/Keynote

Identifier: com.apple.iWork.Keynote

Version: ???

Build Info: Keynote-6369000000000000~2

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Keynote [6620]

User ID: 501


PlugIn Path: (null)

PlugIn Identifier: (null)

PlugIn Version: ??? (551.5)


Date/Time: 2020-11-18 02:38:23.421 -0800

OS Version: Mac OS X 10.13.6 (17G14042)

Report Version: 12

Anonymous UUID: 37EF2BDD-7613-971C-5F89-47F36C7AAD53



Time Awake Since Boot: 1300 seconds


System Integrity Protection: enabled


Crashed Thread: 0


Exception Type: EXC_CRASH (Code Signature Invalid)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY


Termination Reason: Namespace CODESIGNING, Code 0x1


kernel messages:


VM Regions Near 0 (cr2):

-->

__TEXT 0000000102524000-0000000103914000 [ 19.9M] r-x/rwx SM=COW


Thread 0 Crashed:

0 ??? 0x000000011255119c _dyld_start + 0


Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000

rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffeed6dbc40

r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000

r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000

rip: 0x000000011255119c rfl: 0x0000000000000200 cr2: 0x0000000000000000

Logical CPU: 0

Error Code: 0x00000000

Trap Number: 0



Binary Images:

0x102524000 - 0x103913fff +??? (6369) <2AE79C84-B075-3411-AA65-D8BB899DC57D> (null)

0x112550000 - 0x11259aadf +??? (551.5) <CB9BFB56-4511-36F1-A546-891FF770C01C> (null)


External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 1699

thread_create: 0

thread_set_state: 0


VM Region Summary:

ReadOnly portion of Libraries: Total=21.2M resident=0K(0%) swapped_out_or_unallocated=21.2M(100%)

Writable regions: Total=8660K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8660K(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

STACK GUARD 56.0M 2

Stack 8192K 2

__DATA 5392K 5

__LINKEDIT 980K 3

__TEXT 20.2M 3

shared memory 8K 3

=========== ======= =======

TOTAL 90.5M 12


Model: iMac12,2, BootROM 87.0.0.0.0, 4 processors, Intel Core i5, 2.7 GHz, 16 GB, SMC 1.72f1

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P

Bluetooth: Version 6.0.7f22, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB

Serial ATA Device: HL-DT-STDVDRW GA32N

USB Device: USB 2.0 Bus

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: IR Receiver

USB Device: Internal Memory Card Reader

Thunderbolt Bus: iMac, Apple Inc., 22.1


3 replies
Question marked as Top-ranking reply

Nov 18, 2020 2:43 AM in response to A woolllyhat

same issue here. i am getting the following error


Process: Keynote [6620]

Path: /Applications/Keynote.app/Contents/MacOS/Keynote

Identifier: com.apple.iWork.Keynote

Version: ???

Build Info: Keynote-6369000000000000~2

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Keynote [6620]

User ID: 501


PlugIn Path: (null)

PlugIn Identifier: (null)

PlugIn Version: ??? (551.5)


Date/Time: 2020-11-18 02:38:23.421 -0800

OS Version: Mac OS X 10.13.6 (17G14042)

Report Version: 12

Anonymous UUID: 37EF2BDD-7613-971C-5F89-47F36C7AAD53



Time Awake Since Boot: 1300 seconds


System Integrity Protection: enabled


Crashed Thread: 0


Exception Type: EXC_CRASH (Code Signature Invalid)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY


Termination Reason: Namespace CODESIGNING, Code 0x1


kernel messages:


VM Regions Near 0 (cr2):

-->

__TEXT 0000000102524000-0000000103914000 [ 19.9M] r-x/rwx SM=COW


Thread 0 Crashed:

0 ??? 0x000000011255119c _dyld_start + 0


Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000

rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffeed6dbc40

r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000

r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000

rip: 0x000000011255119c rfl: 0x0000000000000200 cr2: 0x0000000000000000

Logical CPU: 0

Error Code: 0x00000000

Trap Number: 0



Binary Images:

0x102524000 - 0x103913fff +??? (6369) <2AE79C84-B075-3411-AA65-D8BB899DC57D> (null)

0x112550000 - 0x11259aadf +??? (551.5) <CB9BFB56-4511-36F1-A546-891FF770C01C> (null)


External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 1699

thread_create: 0

thread_set_state: 0


VM Region Summary:

ReadOnly portion of Libraries: Total=21.2M resident=0K(0%) swapped_out_or_unallocated=21.2M(100%)

Writable regions: Total=8660K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8660K(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

STACK GUARD 56.0M 2

Stack 8192K 2

__DATA 5392K 5

__LINKEDIT 980K 3

__TEXT 20.2M 3

shared memory 8K 3

=========== ======= =======

TOTAL 90.5M 12


Model: iMac12,2, BootROM 87.0.0.0.0, 4 processors, Intel Core i5, 2.7 GHz, 16 GB, SMC 1.72f1

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x8394, 0x393731363437410000000000000000000000

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P

Bluetooth: Version 6.0.7f22, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB

Serial ATA Device: HL-DT-STDVDRW GA32N

USB Device: USB 2.0 Bus

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: IR Receiver

USB Device: Internal Memory Card Reader

Thunderbolt Bus: iMac, Apple Inc., 22.1


I can't open or update Keynote

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.