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my ipad is frozen. I tried everything. the screen is black with the apple logo

My iPad froze. Its an iPad 6. It will not start up. I do everything they said on the support screen. The Apple logo comes on, but it will not go on to the main screen with all the apps. I have put it to charge, but nothing happens. Please help!

iPad, iOS 10

Posted on Nov 22, 2020 11:15 AM

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Question marked as Top-ranking reply

Posted on Nov 22, 2020 11:18 AM

If you already tried (to no avail) ALL the steps provided in this support guide:--> If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support , contact Apple Support directly using this link:--> Get Support

Regards

Giulio

1 reply

my ipad is frozen. I tried everything. the screen is black with the apple logo

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