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the ipad is still frozen, doesn't respond

how can I restart my ipad, it is frozen.


iPad Air 2, iPadOS 13

Posted on Nov 23, 2020 12:07 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 23, 2020 12:15 AM

Try a "forced restart" using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears, release that button (ignore all other screens that might appear).

Regards

Giulio

2 replies
Question marked as Top-ranking reply

Nov 23, 2020 12:15 AM in response to 0ldMa1lB0x

Try a "forced restart" using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears, release that button (ignore all other screens that might appear).

Regards

Giulio

the ipad is still frozen, doesn't respond

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