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User profile for user: daguerratype
daguerratype Author
User level: Level 2
271 points

iCloud Sign In Issues - MacOS Big Sur

Hello,


I recently had to reinstall the OS on my MacBook Pro. Since then I haven't been able to sign into iCloud. Initially I was getting a popup saying "an unknown error has occurred." I was able to get passed that by:

  • removing the accounts from ~/Library/Application Support/iCloud/Accounts/ (per OSX Daily article)
  • Going it Appleid.apple.com and removing the MacBook Pro from the list of signed in devices.


After that I was able to sign in and use my phone for 2FA. BUT, the sign in window just sat there with the little loading/processing wheel animation and would not progress any further.


Any help getting this machine fully signed in would be appreciated, thanks!

MacBook Pro with Touch Bar

Posted on Nov 30, 2020 7:49 AM

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User profile for user: tygb
tygb
User level: Level 9
64,690 points

Posted on Nov 30, 2020 9:26 AM

You wrote - removing the accounts from ~/Library/Application Support/iCloud/Accounts/

These files are not be deleted consult apple support senior care advisors https://support.apple.com/en-in/HT201232

Create a new admin account in users and groups https://support.apple.com/en-in/guide/mac-help/mtusr001/mac

If the issue still persists , first take suggestions from apple support else plan to erase the hard drive and reinstall Mac OS https://support.apple.com/en-us/HT204904


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User profile for user: tygb
tygb
User level: Level 9
64,690 points

Nov 30, 2020 9:26 AM in response to daguerratype

You wrote - removing the accounts from ~/Library/Application Support/iCloud/Accounts/

These files are not be deleted consult apple support senior care advisors https://support.apple.com/en-in/HT201232

Create a new admin account in users and groups https://support.apple.com/en-in/guide/mac-help/mtusr001/mac

If the issue still persists , first take suggestions from apple support else plan to erase the hard drive and reinstall Mac OS https://support.apple.com/en-us/HT204904


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User profile for user: daguerratype
daguerratype Author
User level: Level 2
271 points

Nov 30, 2020 10:44 AM in response to tygb

Thanks for the replay, however none of your suggestions are relevant to my issue.


The files mentioned above were deleted, and it did help in getting past the initial error.


The problem is the result of erasing and reinstalling MacOS. Repeating the process that caused the problem doesn't seem helpful.


I can create a new user, but for my work and workflow I need to be signed in to iCloud in my existing account. It is a managed network account, I can't just create a new user and have access to everything I need.



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iCloud Sign In Issues - MacOS Big Sur

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