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Level 1

18 points

I’m having trouble receiving emails from my sister and from our NBA team’s season member account. They always go to my Junk folder which I rarely check.

I’m having trouble receiving emails from my sister’s iCloud account and from NBA season tickets members account.

iPad mini, iOS 12

Posted on Dec 3, 2020 11:44 AM

Top-ranking reply

Level 10

91,341 points

Posted on Dec 3, 2020 12:01 PM

add Junk folder to your favorite folders so you check for junk daily.
Move the junk to inbox to train the phone’s filter
your email provider may well have a whitelist, or a rule that checks the sender is in your contacts. Find out how your provider does it and make fixes by signing into your provider account in a browser on a laptop

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