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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I just transferred the contents of my iPhone X to an iPhone 12 Pro. Everything transferred except for my home videos. They show up in the iPhone X as a line item "downloaded" but in the new phone there are only "tv shows" "movies" and "genres".
Im running iOS 14.2 on both devices.
ive signed in and out of Apple TV and they still don't show up. Any suggestions on how I can get that content transferred?
iPhone 12 Pro, iOS 14
Thanks for the tips! I had done the transfer via QuickStart. I was having some other issues so I wiped the new phone and started all over again, and this time the content copied over, so the problem is solved.
Thanks for the tips! I had done the transfer via QuickStart. I was having some other issues so I wiped the new phone and started all over again, and this time the content copied over, so the problem is solved.
Hi Stria4,
We see you're having some issues locating home videos that were present on your older iPhone. We certainly understand wanting to get that content over, if possible.
If these are videos from the device's camera, rather than content bought from the iTunes Store, try checking in the Photos app. If it was synced over to the iPhone from a computer, try re-syncing it over to the new iPhone from the computer again. Also, which method did you use to transfer the content, such as iCloud backup, Quick Start, etc.?
Take care!
Stria4,
We're thrilled to hear that you were able to get that taken care of. It was our pleasure to help out with that.
Have a great weekend ahead!
Cheers!
Apple TV app on new phone missing downloaded content
