Hello, I bought this ipad air from a 2nd hand retailer and used this for more than a year. Recently, I did a reset to factory and after I restart I was asked to activate it with the ex owner's icloud details. My question is why suddenly this happened? When I first bought it nothing like this happened and I could set it up like a new ipad.
iPad Air Wi-Fi
Because of the "restore to factory settings" procedure.
Activation lock (an anti-theft measure) cannot be bypassed. Go back to that retailer and ask them.
Neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number).
Regards
Giulio
Thanks Giukio. The thing is I bought from a 2nd hand resellers and I think they are not honest in the sense that, the ipad comes with a simcard slot but its internal doesnt support. (WIFI only) And also I checked the serial on apple and realised it was for another machine, meaning the swapped the casing or something like that. And I though I will not have any issue after a year so I trash the receipt a month ago.
So I guess this ipad has become a useless now?
Thanks for the reply, but i knew about this as I have a used iphone 6s plus which is totally functional yet because of this icloud activation thingy, I have another useless waste. Honestly, they created a solution using a problem.
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.
The All Too Common SAD Reality of Buying … - Apple Community
If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
ipad air need activation after i reset/erased it.
