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Crawfordway Author

Level 1

4 points

My iPhone 10 screen is frozen. I am able to get to the power off screen, but can’t shut the phone down due to screen being frozen

My iPhone 10 screen is frozen. I am able to get to the power off screen by using the side button, but can’t power off due to the screen being frozen. Any help is appreciated please

iPhone XS, iOS 13

Posted on Dec 12, 2020 8:17 AM

Top-ranking reply

Chris0107

Level 9

51,929 points

Posted on Dec 12, 2020 8:19 AM

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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My iPhone 10 screen is frozen. I am able to get to the power off screen, but can’t shut the phone down due to screen being frozen

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