iTunes back up

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Derrick229 Author

Level 1

5 points

iTunes back up

I have tried backing up my iPhone and iPod on my pc (windows 10)

but it says I can’t because it’s corrupted

if I uninstall iTunes on my desk to pc will it delete everything ?

Music, apps, everything really

I could then reinstall it and then back them both up (it is some time since I backed anything up)

I had problems with my iPhone, it froze up on me, I had to take it to the Apple shop to unfreeze it, they couldn’t do anything with it because the back up was corrupted so I had to set them both up as new iPhone and new iPod

Any suggestions/ideas would be appreciated

Windows, Windows 10

Posted on Dec 12, 2020 11:38 AM

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Answer 1

Top-ranking reply

Derrick229 Author

Level 1

5 points

Dec 16, 2020 3:04 PM in response to CarlAVII

i didn’t lose my back ups, they were corrupted so I couldn’t use them or even update my phone or iPod, using my pc, so I updated and used the back ups on the cloud

once I deleted iTunes on my pc, then reinstalled it, the corrupted files had been deleted, weren’t there any more

so I used the back up I had from the cloud and used that back page on my pc

so everything is cushty now

The only problem I had was reinstalling a new iTunes on my Win 7 pc, but another member gave me a link to install it, it did perfectly

Thanks everyone

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Answer 2

Leanne_68

Community Specialist

Dec 16, 2020 11:41 AM in response to Derrick229

Hello Derrick229,

Welcome to Apple Support Communities. We understand having issues backing up your device on iTunes on your PC. We understand the importance of getting this issue resolved, and we'd like to help.

To get started, please check out, and try the steps in the following link:

If you can't back up your iOS or iPadOS device to a computer or restore it from a backup

We hope this information is useful. Kind regards.

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Answer 3

CarlAVII

Community Specialist

Dec 16, 2020 1:51 PM in response to Derrick229

Hi Derrick229,

Thanks for getting back to us with those additional details. It looks like you lost your backups after uninstalling iTunes. Let's look into this more.

Please check out the information on the following link:

Locate backups of your iPhone, iPad, and iPod touch

Under: "Backups in Windows 7, 8, or 10"

Hope this help. Cheers!

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Answer 4

Derrick229 Author

Level 1

5 points

Dec 16, 2020 11:49 AM in response to Leanne_68

Thanks for your message, I couldn’t find the corrupted files, so I just uninstalled iTunes, then I was given a link to reinstall it, corrupted files and back ups all gone

buy I won’t be trusting my pc any more, I’ll use the cloud for my phone and iPod now

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iTunes back up

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