Change of country/region

Question

Change of country/region

I have accidentally changed the country/region and now it is asking me to cancel my appleTV+ subscription in order to change the country. Is there anything else I can do to fix this issue?

iPhone 11 Pro

Posted on Dec 14, 2020 10:55 PM

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Answer 1

bailier

Community Specialist

Dec 17, 2020 8:01 PM in response to rebeccafromwarner

Hi there rebeccafromwarner,

Thanks for reaching out to Apple Support Communities. It sounds like you’ve changed or started to change your Apple ID country but run into a prompt to cancel your Apple TV+ subscription. We’ll be happy to help.

If you have not followed through with the prompts to cancel the subscription, your region will not have changed yet. See if you can cancel or back out of the process. If not, restart your device: Restart your iPhone. We hope this helps.

Best regards.

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Answer 2

Dec 17, 2020 8:15 PM in response to bailier

I have not cancelled the subscription yet. When I go into APPS and try to download an app (for example Facebook) it comes up with a message box that says Account Not In This Store - your account is not valid for use in the U.S. store. You must switch to the Australian store before purchasing. Then when I go into settings to change the country/region it tells me that I have to cancel my subscription. I have restarted my iPhone and the problem is still there.

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Answer 3

KMB_12

Community Specialist

Dec 18, 2020 3:20 PM in response to rebeccafromwarner

Thanks for clarifying rebeccafromwarner,

You will need to fully cancel all of your subscriptions before you will be able to finish changing the store locations. There is not a way around that. Once you're set up, you can re-subscribe. Keep in mind that any promotions may not be available anymore, at that point.

Take Care!

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Change of country/region

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