You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Since updating OS, MICROSOFT Word no longer working

Since upgrading from Mojave to Catalina, none of my Microsoft suite of applications work. All now show a circle and line through the app icons that are still visible on my access bar. It wants to me to download Microsoft 365, which is a pay service, vice continuing to use the apps that are on my PC and that I originally purchased with this Mac as a suite. Also, my system says it is up to date, but is stuck at OS Catalina. Help?

MacBook Pro 13″, macOS 10.15

Posted on Dec 21, 2020 6:58 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 21, 2020 7:42 AM

MermaidnOB wrote:

Since upgrading from Mojave to Catalina, none of my Microsoft suite of applications work. All now show a circle and line through the app icons that are still visible on my access bar. It wants to me to download Microsoft 365, which is a pay service, vice continuing to use the apps that are on my PC and that I originally purchased with this Mac as a suite. Also, my system says it is up to date, but is stuck at OS Catalina. Help?


Update your third party software—


the App Store apps will require you to subscribe to Microsoft 365. Buy from Microsoft: directly:


Office for Mac running macOS Catalina

If you have Office 2011 for Mac or before WILL NOT run, For Catalina Office 2016 for Mac needs to be v15.35 or later.

Update the software : https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac


Big Sur—Microsoft recently announced that it was officially ending support for Office 2016 for Mac on October 13, 2020. Apple Silicon compatibility in Office 2016 is questionable.


https://docs.microsoft.com/en-us/deployoffice/endofsupport/office-365-services-connectivity


The current Office for Mac; Office 365 or Office 2019 (One-time purchase) are OK with Catalina/Big Sur


How do I upgrade Office?

https://support.office.com/en-us/article/how-do-i-upgrade-office-ee68f6cf-422f-464a-82ec-385f65391350

compare:

https://products.office.com/en-us/compare-all-microsoft-office-products?&activetab=tab:primaryr1


Office Home & Student 2019:

https://www.microsoft.com/en-us/microsoft-365/p/office-home-student-2019/cfq7ttc0k7c8?activetab=pivot:overviewtab


Office Home & Business 2019: This stand alone includes Outlook—

https://www.microsoft.com/en-us/microsoft-365/p/office-home-business-2019/cfq7ttc0k7cq?activetab=pivot:overviewtab




To activate a Microsoft Office 365 subscription you simply enter the email address you used when you extended the subscription with Microsoft.



2 replies
Question marked as Top-ranking reply

Dec 21, 2020 7:42 AM in response to MermaidnOB

MermaidnOB wrote:

Since upgrading from Mojave to Catalina, none of my Microsoft suite of applications work. All now show a circle and line through the app icons that are still visible on my access bar. It wants to me to download Microsoft 365, which is a pay service, vice continuing to use the apps that are on my PC and that I originally purchased with this Mac as a suite. Also, my system says it is up to date, but is stuck at OS Catalina. Help?


Update your third party software—


the App Store apps will require you to subscribe to Microsoft 365. Buy from Microsoft: directly:


Office for Mac running macOS Catalina

If you have Office 2011 for Mac or before WILL NOT run, For Catalina Office 2016 for Mac needs to be v15.35 or later.

Update the software : https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac


Big Sur—Microsoft recently announced that it was officially ending support for Office 2016 for Mac on October 13, 2020. Apple Silicon compatibility in Office 2016 is questionable.


https://docs.microsoft.com/en-us/deployoffice/endofsupport/office-365-services-connectivity


The current Office for Mac; Office 365 or Office 2019 (One-time purchase) are OK with Catalina/Big Sur


How do I upgrade Office?

https://support.office.com/en-us/article/how-do-i-upgrade-office-ee68f6cf-422f-464a-82ec-385f65391350

compare:

https://products.office.com/en-us/compare-all-microsoft-office-products?&activetab=tab:primaryr1


Office Home & Student 2019:

https://www.microsoft.com/en-us/microsoft-365/p/office-home-student-2019/cfq7ttc0k7c8?activetab=pivot:overviewtab


Office Home & Business 2019: This stand alone includes Outlook—

https://www.microsoft.com/en-us/microsoft-365/p/office-home-business-2019/cfq7ttc0k7cq?activetab=pivot:overviewtab




To activate a Microsoft Office 365 subscription you simply enter the email address you used when you extended the subscription with Microsoft.



Since updating OS, MICROSOFT Word no longer working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.