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apple tells me the carrier has to unlock the phone but when i call m carrier they tell me that apple is the only one who can unlock my iphone any advise? any free sites i can go to unlock it?

bought an iphone unlocked connected it to my boost. after changing company i tried to get my iphone unlocked boost tells me apple has the authority to do it i call apple and they tell me my carrier has to do it what to do? any advise would be greatly appreciated or maybe even a website i can go and do it my self

iPhone SE, iOS 13

Posted on Dec 21, 2020 6:06 PM

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Question marked as Top-ranking reply

Posted on Dec 29, 2020 2:26 PM

If it's activation lock you'll contact AppleCare Support or follow this article:

https://shttps://support.apple.com/en-us


If it's a passcode lock, you'll need to erase your iPhone.

https://support.apple.com/en-us/HT204306


If it's carrier lock, you'll need to contact the cellular carrier.

https://support.apple.com/en-us/HT201328


Be clear with whichever one is the one you need to contact about what type of lock it is you're attempting to resolve or you'll continue to get shuffled back and forth.


3 replies
Question marked as Top-ranking reply

Dec 29, 2020 2:26 PM in response to lunitty

If it's activation lock you'll contact AppleCare Support or follow this article:

https://shttps://support.apple.com/en-us


If it's a passcode lock, you'll need to erase your iPhone.

https://support.apple.com/en-us/HT204306


If it's carrier lock, you'll need to contact the cellular carrier.

https://support.apple.com/en-us/HT201328


Be clear with whichever one is the one you need to contact about what type of lock it is you're attempting to resolve or you'll continue to get shuffled back and forth.


apple tells me the carrier has to unlock the phone but when i call m carrier they tell me that apple is the only one who can unlock my iphone any advise? any free sites i can go to unlock it?

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