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Sync iPhone 11 to PC iTunes on Dell Laptop

I cannot sync my iPhone 11 to my PC Laptop iTunes. I recognized the phone, recommended an upgrade to iOS 14.3, uploaded software, indicated backup, at the end of the progress bar it said "Error. Unable to back up." And no upgrade. HELP!

Windows, Windows 10

Posted on Dec 22, 2020 7:31 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 24, 2020 11:39 AM

Hey there JRR3rd,


We understand you're trying to sync your iPhone with iTunes but cannot. You were prompted to update iOS, but the backup did not complete as expected. We'll be happy to help.


To troubleshoot this, we'd suggest updating on the device itself. You can back up to iCloud instead. Use the steps from this page: Update your iPhone, iPad, or iPod touch


Try syncing again afterwards. If you still experience issues, move onto these steps: If you see an error when you update or restore your iPhone, iPad, or iPod


We hope this helps. Cheers!

3 replies
Question marked as Top-ranking reply

Dec 24, 2020 11:39 AM in response to JRR3rd

Hey there JRR3rd,


We understand you're trying to sync your iPhone with iTunes but cannot. You were prompted to update iOS, but the backup did not complete as expected. We'll be happy to help.


To troubleshoot this, we'd suggest updating on the device itself. You can back up to iCloud instead. Use the steps from this page: Update your iPhone, iPad, or iPod touch


Try syncing again afterwards. If you still experience issues, move onto these steps: If you see an error when you update or restore your iPhone, iPad, or iPod


We hope this helps. Cheers!

Sync iPhone 11 to PC iTunes on Dell Laptop

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