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Level 1

4 points

Turn off my iPad mini and restart.

When I hold the on/off down it will not turn the iPad off. It’s locked up.

help

iPad Air 2, iOS 11

Posted on Dec 28, 2020 12:18 PM

Top-ranking reply

Community+ 2024

Level 10

289,834 points

Posted on Dec 28, 2020 1:06 PM

If iPad isn’t responding, do one of the following:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

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