Request refund that i didn’t purchase
Can I got my refund for this purchase I don’t know about
iPhone 11, iOS 14
Question marked as
Top-ranking reply
You do not say where you see this purchase, nor what it is. A computer? An app? If for one of those: https://www.apple.com/shop/help/returns_refund - Apple Store (not iTunes Store) returns and refunds policy
If for an app or media item:
If you see this in an e-mail or text message are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?
Phishing & Other Suspicious Emails - https://www.apple.com/legal/more-resources/phishing/
Identifying legitimate emails from the iTunes Store - http://support.apple.com/kb/HT2075 (the previous link is more specific)
Forward attempts to: reportphishing@apple.com
If you still think the charge is real:
See your purchase history in the App Store or iTunes Store [iOS, computer, or web] - Does not include purchases made by others under Family Sharing; those have to be checked from their accounts.
http://support.apple.com/HT204088
If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize"...
If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.
If you do now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html). Apple does refund on a case by case basis, but they can also refuse.
Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084
Report a Problem - https://reportaproblem.apple.com/?s=6
If a reporting a problem request is unsuccessful you can also try:
Other ways to contact iTunes Support:
https://www.apple.com/emea/support/itunes/contact.html
or
https://support.apple.com/country-selector/itunes