You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

s_robyn Author

Level 1

4 points

Macbook is starting up with a question mark, however, once I get to reinstall the macOS, it states that it cannot download the necessary components to complete the download. So how do I repair the question mark startup issue?

attempted to factory reset MacBook pro that i got from my uncle - is now loading up with a folder with a question mark - googled it. So, I have attempted to repair the start-up disk with the repair menu and reinstall the macOS, but then it says it can't download the necessary components.

Posted on Jan 3, 2021 9:03 PM

Top-ranking reply

kaz-k

Level 9

50,142 points

Posted on Jan 4, 2021 3:19 AM

Hi,

Try to boot the Recovery Mode with option+command+r to install the latest macOS on your MacBook Pro.

If it doesn't work, contact Apple Support or make Genius Bar reservation if your neighborhood retail Apple Store is open or find near you opened Apple Authorized Service Provider to reinstall macOS on your MacBook Pro for free.

View in context

Macbook is starting up with a question mark, however, once I get to reinstall the macOS, it states that it cannot download the necessary components to complete the download. So how do I repair the question mark startup issue?

Similar questions