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User profile for user: Briancatalan1
Briancatalan1 Author
User level: Level 1
8 points

Can’t update to newest Mac OS

This is going to be kind of hard to explain but for the past month or so I have been trying to update my Mac book pro ‘13 to the newest Mac OS but for some reason it is telling me that I have no updates available. This is very frustrating because I want to install certain apps but I can not because I am not updated to the latest software. I’ve been told that it is because I need to sign in to the App Store. I have tried but whenever I try one of two things happens. I try to sign in with my NEW Apple ID and it just flat out doesn’t work or it tells me to sign in with my OLD Apple ID that I forgot the password to. Can someone please help I am stuck. I’d appreciate it greatly.

Posted on Jan 9, 2021 9:06 AM

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User profile for user: Paul Conaway
Paul Conaway
User level: Level 4
2,103 points

Posted on Jan 9, 2021 9:14 AM

Brian, first question which model MacBook Pro 13" do you have? If you go to the Apple menu and select "About this mac" it will open up a window. In the window you should see something similar to this "iMac Retina, 27-inch, 2020" - this is my model. What does yours say? Big Sur won't run on all Macs. At the bottom of the Big Sur web page there is a list of the computers that it will run on. Check the list out. If your model is included then we can figure out why it says there isn't an update available or you can't download the App Store version.


I hope this helps.


Paul

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User profile for user: Paul Conaway
Paul Conaway
User level: Level 4
2,103 points

Jan 9, 2021 9:14 AM in response to Briancatalan1

Brian, first question which model MacBook Pro 13" do you have? If you go to the Apple menu and select "About this mac" it will open up a window. In the window you should see something similar to this "iMac Retina, 27-inch, 2020" - this is my model. What does yours say? Big Sur won't run on all Macs. At the bottom of the Big Sur web page there is a list of the computers that it will run on. Check the list out. If your model is included then we can figure out why it says there isn't an update available or you can't download the App Store version.


I hope this helps.


Paul

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Can’t update to newest Mac OS

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