You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Missing charger in the box

I've got iPhone 12 Pro Max - and there is no charger in the box. I've tried to google and found Apple claims they trying to be green and users already have chargers, butI had iPhone X and included cable is not compatible with my old charger.


Can Apple provide correct charger or cable compatible with USB A in the box?

Posted on Jan 11, 2021 10:24 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 11, 2021 11:02 AM

If you have an older USB power adapter and the cable that goes with it (from an older iPhone or iPad), you can use that. If you need to buy a power adapter to work with the cable that came with your new iPhone, see: Buy 20W USB-C Power Adapter - Apple

2 replies

Jan 11, 2021 11:24 AM in response to FoxFifth

I have older charger brick, but my old charging cable is broken - it still works but some times loses power and phone can be not charged after night.


I can't use old brick with new cable - because it's USB A and new cable included in the box - is USB type C.


I fill like Apple just makes me to spend extra $20 on new brick instead of including it into the box for phone with price over $1000

Missing charger in the box

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.