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Disabled iPhone

Daughters iPhone was disabled due to her setting a passcode and forgetting it ... I was able to restore and update the device however it asks for apple id and password to finish set up and she of course doesn’t know that either. What do I do from

this point ?

iPhone 8

Posted on Jan 16, 2021 2:49 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 16, 2021 2:55 PM

If you forgot your Apple ID (your Apple ID is usually your email address), click here --> https://support.apple.com/HT201354


"If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


What to do after [or even better, before] you change your Apple ID email address or password - https://support.apple.com/HT204071


If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

https://support.apple.com/HT204169


or


Contact Apple for support and service - "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


If you set up a young child's account see this: Family Sharing and Apple ID for your child - https://support.apple.com/HT201084

- "Your email address is the rescue email address for your child’s account, and you can use it with the security questions you provided to reset a forgotten password. You can keep your your child's account more secure with two-factor authentication."

- "If you need to see the options you have for managing your child's account, you can sign in with their Apple ID and password at privacy.apple.com."

1 reply
Question marked as Top-ranking reply

Jan 16, 2021 2:55 PM in response to quincy250

If you forgot your Apple ID (your Apple ID is usually your email address), click here --> https://support.apple.com/HT201354


"If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


What to do after [or even better, before] you change your Apple ID email address or password - https://support.apple.com/HT204071


If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

https://support.apple.com/HT204169


or


Contact Apple for support and service - "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232


If you set up a young child's account see this: Family Sharing and Apple ID for your child - https://support.apple.com/HT201084

- "Your email address is the rescue email address for your child’s account, and you can use it with the security questions you provided to reset a forgotten password. You can keep your your child's account more secure with two-factor authentication."

- "If you need to see the options you have for managing your child's account, you can sign in with their Apple ID and password at privacy.apple.com."

Disabled iPhone

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