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Verification error when downloading

when I try to update my apps on my iPad it won’t let saying I put in the wrong password in order to update them. When I click forget password it brings up my mother’s Apple ID when I’m clearly signed in with my Apple ID. How do I fix this?? I’ve already tried singing out and back in, but it still shows my mother’s Apple ID and not mine.

iPhone XR, iOS 14

Posted on Jan 17, 2021 7:02 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 17, 2021 7:15 AM

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   


Or you can ask your mother to set up Family Sharing  between the IDs to keep access to your purchases.


Family Sharing.         


Family Sharing - Set up.        

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3 replies
Question marked as Top-ranking reply

Jan 17, 2021 7:15 AM in response to d.moses

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   


Or you can ask your mother to set up Family Sharing  between the IDs to keep access to your purchases.


Family Sharing.         


Family Sharing - Set up.        

Verification error when downloading

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