netflix has told me to contact apple as i cannot get my netflix app to open on my tv and i use an apple box

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donna_vm Author

Level 1

8 points

netflix has told me to contact apple as i cannot get my netflix app to open on my tv and i use an apple box

netflix has asked me to contact apple , as i cannot open netflix on my tv but i can open other apps , just not netflix

Apple TV 4K, tvOS 13

Posted on Jan 22, 2021 4:10 AM

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Answer 1

Top-ranking reply

Elyyia

Level 1

53 points

Jan 22, 2021 7:27 AM in response to donna_vm

We had the same problem, we tried restarting the Apple TV, deleting and reinstalling Netflix and none of them worked. However we found out we had a Apple TV software update and haven’t updated in a while. Once we updated the Apple TV itself the Netflix app worked again. Hope that helps.

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Answer 2

donna_vm Author

Level 1

8 points

Jan 22, 2021 8:48 AM in response to Elyyia

Thank you so much , it worked , I did the Apple TV update and it worked , when I talked to Netflix I had to uninstall it and reinstall the Netflix app 3 times and then they said i was to contact sharp which is my tv brand or contact apple as it wasn’t a Netflix problem , so thank you again as it now works after 10 minutes of doing the update , thank you

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