Locked out of my iPad that has a factory reset
My friend gave me her old I pad because she got a new one. She did a factory reset on it but the lock screen won’t let me in it’s asking for a password and her
passcode isn’t working! Help pls!
Question marked as
Top-ranking reply
You’ll need the help of your friend - as only they can resolve the problem.
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.