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young spring Author

Level 1

9 points

iMac shut down?

Apple, scroll down to shut down leaves desktop screen active with nothing else on it won't shut down. back button does cut down.

iMac 27″, macOS 11.1

Posted on Jan 27, 2021 6:22 PM

Top-ranking reply

Joseph_S.

Community Specialist

Posted on Jan 31, 2021 2:59 PM

Hi young spring,

It sounds like you are experiencing issues powering your Mac off. We can help with this.

We'd make sure to follow the exact steps listed here: Log out, sleep, wake, restart or shut down your Mac

If you continue to experience power issues, we'd recommend resetting the SMC and NVRAM on your Mac to see if that helps. You can find out more information about the resets below:

We hope this helps.

Cheers!

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iMac shut down?

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